Ke99 Privacy Policy – How Your Personal Information Is Protected

Introduction & scope

This Privacy Policy applies to all users of ke99's website, mobile app, and other digital services. By creating an account or using the platform, you are deemed to have accepted this Privacy Policy.

Ke99 is an internationally licensed online gaming platform. We believe that every user's personal data belongs to them. Protecting that data is our responsibility – not merely a legal obligation, but a fundamental commitment to our users. We follow international standards to safeguard the data of the millions of Bangladeshi users registered on ke99.

• This policy is available in both English and Bengali.
• In the event of a dispute, the English version shall prevail.
• When this policy is updated, the date on the website will be revised and registered email addresses will be notified.

What Information Is Collected

Ke99 collects information in several ways. Some is provided directly by you, some is collected automatically, and some comes through third parties.

Information you provide directly:

• At registration: full name, date of birth, mobile number, email address
• For KYC verification: a copy of your National ID or passport
• For payments: bKash/Nagad number or bank account details
• When contacting support: chat messages and email content

Automatically Collected Information:

• Device information: IP address, browser type, operating system
• Usage data: pages visited and time spent, bets placed, login times
• Transaction history: records of all deposits, withdrawals, and bets
• Cookie & Session Data: To enhance your experience on the platform

Purpose of Data Use

Ke99 uses collected data solely for the purposes listed below and for no other reason.

• Account Management: For registration, login, and profile updates.
• Payment Processing: To process deposits and withdrawals securely.
• Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
• Legal obligations: To meet regulatory requirements and comply with AML policies.
• Service Improvement: To improve ke99's interface, performance, and new features.
• Customer support: To understand your issue history and provide faster resolutions.
• Contact: To send you important updates, security alerts, and service notifications.

Ke99 will only send you marketing emails or SMS with your prior consent. You can unsubscribe from promotional messages at any time — via your account settings or the "Unsubscribe" link at the bottom of any email.

Sharing data with third parties

Ke99 does not sell your personal information to third parties. However, limited data may be shared in specific circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, or your bank to complete a transaction. This data is used solely for that specific transaction.
• Regulatory Authority: ke99 is required to provide specific information upon a court order or at the request of a regulatory authority.
• Technology Partners: Certain technology companies that support ke99's server and infrastructure operations may have limited access to data. They are bound by ke99's confidentiality agreements.
• Fraud prevention agencies: Certain information may be shared with industry-standard fraud prevention agencies to help detect suspicious activity.

Technical Data Protection Methods

Ke99 protects your data through multiple layers of technical security. Even if one layer is compromised, the others hold — that's the core philosophy behind ke99's security approach.

• 256-bit SSL/TLS encryption: All data transmitted between your browser or app and ke99's servers is fully encrypted – no third party can intercept it.
• Separate Databases: Financial data and personal identity information are stored on separate servers and are not directly linked to each other.
• Two-factor authentication (2FA): With 2FA enabled at login, access to your account is not possible even if your password is known.
• Access Controls: ke99 staff can only access data relevant to their specific role. No one has unrestricted access to the entire database.
• Regular Security Audits: Third-party cybersecurity experts regularly audit ke99's systems.
• Backup & Disaster Recovery: Data is securely backed up to prevent loss in the event of any technical issues.

How Long Your Data Is Retained

Ke99 does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal requirements.

• Active Account: All data is retained for as long as the account remains active.
• After Account Closure: Financial transaction records must be retained for a minimum of 5 years in accordance with international AML regulations.
• KYC documents: Generally retained for 5–7 years in accordance with licensing regulator guidelines.
• Support contact: Retained for up to 2 years after the issue is resolved.
• Marketing Consent Withdrawal: After unsubscribing, you will be removed from promotional lists within 30 days.

Cookies & Tracking Technologies

The ke99 website and app use cookies. Cookies are small data files stored in your browser or on your device. Reasons ke99 uses cookies:

• Essential cookies: To maintain login sessions and store security tokens — ke99 cannot function properly without these.
• Functional Cookies: To remember your language preference, layout settings, and other personalizations.
• Analytical Cookies: Used to understand how ke99 is being used and to support platform improvements. This data is collected in anonymized form.

Most browsers allow you to disable cookies. However, blocking essential cookies may prevent you from logging in or completing transactions on ke99. ke99 does not use third-party advertising cookies.

Your Rights Over Your Data

Ke99 believes every user has full rights over their own data. In line with international data protection standards, you may exercise the following rights:

• Right to access: You can request to know exactly what information ke99 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your data be temporarily suspended.
• Right to Object: You can object to your data being used for specific purposes.
• Right to Data Portability: You can receive your data in a readable format.

To exercise any of these rights, email support@ke99.best or reach out via live chat. ke99 typically responds within 30 days.

Protection of Minors' Data

Ke99 services are intended for users aged 18 and above. ke99 does not knowingly collect information from minors. If it is found that a minor has opened an account on ke99:

• The account will be closed immediately.
• All collected data will be permanently deleted.
• Any valid balance in the account will be returned through a designated process.

If parents suspect their child is using ke99, they should contact support@ke99.best immediately. ke99 will take prompt action to address the matter.

Privacy Policy Update Process

Ke99 may update this Privacy Policy from time to time – due to new legal requirements, technology changes, or service improvements. When changes occur, ke99 will take the following steps:

• The revision date on the website will be updated accordingly.
• For any significant changes, you will be notified at least 30 days in advance via your registered email.
• Continued use of ke99 after any changes take effect constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.