Ke99 Terms & Conditions – What You Need to Know Before Using the Platform

General Terms & Conditions

Ke99 is an international online gaming and betting platform operated as a licensed entity. These Terms and Conditions ("Terms") constitute a legally binding agreement between ke99 and the user. By accessing ke99's website, mobile app, or any other digital channel, the user is deemed to have read and accepted these Terms.

Ke99 reserves the right to modify these Terms & Conditions at any time. Users will be notified via their registered email address, and the update date will be displayed on the website. Continued use of the platform after any changes constitutes acceptance of the revised terms.

• These Terms & Conditions are available in both English and Bengali. In the event of any conflict, the English version shall prevail.
• Ke99's services are available to adults aged 18 and over only.
• Citizens of countries where online betting is legally prohibited are not permitted to use ke99.

Account & Registration Terms

To create an account on ke99, you must provide genuine and accurate personal information. Each individual is allowed only one account. If multiple accounts are found belonging to the same person, ke99 reserves the right to close all such accounts, and any bonuses or winnings may be forfeited.

The following information is required at the time of registration:

• Full legal name (as shown on your National ID)
• Date of birth (must be 18 years of age or older)
• Active mobile number (required for bKash/Nagad verification)
• A valid email address
• A strong password (minimum 8 characters, including at least one number and one special character)

Ke99 may request additional documents for KYC (Know Your Customer) verification at any time — particularly before large withdrawals. Submitting a copy of your national ID or passport will complete the verification process. It is the user's sole responsibility to keep their password and login credentials confidential. ke99 will not be held liable for any consequences arising from sharing login details with others.

Betting Rules

It is the user's responsibility to read the specific rules for each market before placing a bet on ke99. ke99 offers betting across all types of sports, Live Casino, and virtual games, with separate rules applying to each category.

• Once a bet is confirmed, it generally cannot be changed or cancelled.
• The minimum bet amount on ke99 is ৳50, while the maximum bet depends on the specific market and event.
• If an event is cancelled or does not take place, the full stake will be refunded.
• If a bet is placed at incorrect odds due to a technical error, ke99 reserves the right to void that bet.
• If any leg of an accumulator bet is voided, the remaining legs will be settled using their respective odds.
• Any bet placed on a live event after the outcome has been determined will be automatically voided.

Ke99 reserves the right to investigate any bet showing signs of suspicious activity or betting syndicate involvement, and to suspend the bet if necessary. Payments may be withheld during the course of an investigation.

Payment & Withdrawal Policy

Ke99 supports deposits and withdrawals via bKash, Nagad, Rocket, bank transfer, and cryptocurrency. The applicable terms for all financial transactions are outlined below:

• Minimum Deposit: ৳200. No deposit fee.
• Withdrawal Processing Time: Mobile banking withdrawals typically process within 30 minutes; bank transfers take 1–2 business days.
• KYC Verification: Identity verification is mandatory for withdrawals exceeding ৳50,000.
• Same Method Policy: Withdrawals are generally processed via the same method used for the deposit.
• Transaction Records: A full record of all deposits and withdrawals is available in your account's transaction history.

If you experience any issue with a transaction, notify ke99 support within 48 hours. Delays can make investigation difficult. ke99 follows international AML (Anti-Money Laundering) guidelines to prevent financial crime.

Bonus & Promotion Terms

Ke99 offers bonuses and promotional deals to provide users with added value. Each bonus has its own terms, clearly stated on the bonus page. General bonus terms include:

• Wagering Requirement: Bonus funds can be withdrawn after wagering the bonus amount a specified number of times — typically ranging from 5x to 30x.
• Duration: Every bonus has a set expiry date. Any unused bonus will be automatically forfeited once it expires.
• Eligible Bets: Only bets placed at odds of 1.50 or higher are generally counted towards wagering requirements.
• Maximum bet limit: A maximum stake limit may apply when betting with bonus balance — typically ৳500 or 10% of the bonus amount, whichever is lower.
• Multiple Bonuses: Multiple bonuses may be active on ke99 at the same time; however, whether a new bonus can be claimed while another is ongoing will be specified in the relevant terms.

Misuse of ke99 bonuses — such as claiming bonuses across multiple accounts, submitting false documents to obtain bonuses, or exploiting technical loopholes for extra benefits — is strictly prohibited. If such activity is confirmed, the bonuses will be voided and the account may be closed.

Responsible Gaming Policy

Ke99 believes that gaming and betting are meant for entertainment, not addiction or financial harm. That's why ke99 offers several responsible gaming features:

• Deposit Limit: Daily, weekly, or monthly deposit limits can be set.
• Bet Limit: A maximum bet amount is enforced at any given time.
• Cooling-Off Period: Option to take a temporary break from betting for a set period.
• Self-Exclusion: Option to temporarily or permanently exclude yourself from your account.

If you feel that betting is having a negative impact on your life, please reach out to ke99 Support. We're here to help and will work towards a solution without any judgment. For more information on responsible gaming, Responsible Gaming View Page.

Privacy & Data Retention

Ke99 treats the privacy of users' personal information as a top priority. Data collected during registration is used solely for service delivery, security verification, and legal compliance. Personal information is never sold or shared with third parties. For more details, Privacy Policy Read.

• All data is secured with 256-bit SSL encryption.
• Financial data is stored separately on encrypted servers.
• Users may request deletion of their data; however, certain information may be retained for a specified period due to legal obligations.

Intellectual Property & Usage Restrictions

Ke99's website, mobile app, logo, design, software, and all content are the intellectual property of ke99. Users are granted limited permission to use ke99's services for personal, non-commercial purposes only.

• No content from ke99 may be republished, distributed, or used commercially without prior written permission.
• Using automated bots, scrapers, or spiders to collect data from ke99 is strictly prohibited.
• Attempting to hack, disrupt, or gain unauthorized access to ke99's platform is a criminal offence.

Account Termination & Suspension Policy

Ke99 reserves the right to suspend or permanently close an account for any of the following reasons:

• Providing false or misleading information during registration
• Operating multiple accounts or abusing bonuses
• Involvement in match-fixing or betting manipulation
• Suspicion of money laundering or any other financial crime
• Attempting to breach platform security
• Identified as a Minor

Users may also request to close their own account. In such cases, the account will be closed after withdrawing any remaining balance (excluding bonuses). If ke99 closes an account, any legitimate balance will be returned.

Dispute Resolution Process

If you have a dispute with ke99, contact the support team directly first. Most issues can be resolved quickly through our support channel.

• Step One: Contact us via live chat or email with a full description of your issue.
• Step Two: If the issue is not resolved within 48 hours, please submit a formal complaint.
• Step Three: ke99 will provide a written decision within 5 business days.
• External Mediation: If you are not satisfied with ke99's decision, you may file a complaint with an international gaming arbitration body.